At 29th Street, operational performance is intentional. We apply standardized practices, local market intelligence, and real-time data to execute consistently across the portfolio. Our teams are equipped to deliver strong returns while enhancing the resident experience and maintaining asset quality. Here’s how: 

Strategic, Localized Leadership 

Each property benefits from on-the-ground leadership supported by Area VPs and Regional Managers. These roles ensure execution of business plans, oversight of KPIs, and alignment with ownership objectives. Site teams receive ongoing support, strategic direction, and accountability through structured meeting cadences. 

KPI-Driven Operations 

We track operational KPIs at the site, regional, and portfolio levels. These include: 

• Occupancy and leased % 
• Renewal rates and trade-out % 
• Lead-to-lease conversion metrics 
• Turn time and work order completion rates 
• Resident satisfaction scores 
• Budget vs. actual performance 

KPIs are reviewed frequently through our robust Business Intelligence tool, UDP to drive timely, informed decision-making and identify opportunities for improvement. KPIs are reviewed frequently through our robust Business Intelligence tool, UDP, to drive timely, informed decision-making and identify opportunities for improvement. 

Revenue Management

Our revenue strategy combines AI-driven tools (Rentana and HelloData) with boots-on-the-ground market expertise. This enables us to: 

• Adjust rents dynamically based on market demand 
• Monitor comp sets daily 
• Forecast occupancy and lease velocity with precision 
• Execute pricing strategies that align with investment goals 

Preventive Maintenance & Asset Preservation 

Maintenance operations follow a monthly inspection and reporting schedule. Our in-house teams focus on: 

• Five-to-seven-day turn standards 
• Routine site walks and inspections 
• Preventive maintenance tied to long-term budgeting 
• Compliance with OSHA and state safety regulations 
• Timely resolution of all resident work orders 
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Asset condition is monitored continuously to avoid deferred maintenance and maintain consistent quality across the portfolio. 

Financial Transparency & Budget Control 

Local and regional teams participate in the budgeting and forecasting process, with support from our accounting and asset management teams. Key practices include: 

• Monthly financial reviews and variance analysis 
• Real-time cash tracking and reporting 
• Structured invoice approval processes 
• Capital planning aligned with property lifecycle needs 

This collaborative approach ensures transparency and protects each dollar spent. 

Resident Retention & Experience 

Resident satisfaction is tracked through surveys at multiple touchpoints (move-in, work order, move-out). Site teams are trained to: 

• Engage residents regularly 
• Address issues proactively 
• Maintain consistent communication 
• Implement feedback-driven service improvements 

Retention efforts are reinforced with tools like EliseAI, Tour24, Piñata, and ResiDesk, which enhance communication and improve the leasing experience. 

Consistent Standards Across the Portfolio 

We enforce operational consistency through standardized operating procedures (SOPs), strategic site visits, and internal audits. Every community is evaluated against brand standards, including: 

• 29Style curb appeal guidelines – we’ve created our very own standards 
• Compliance checklists 
• Turn and readiness protocols 
• Brand-aligned leasing and marketing materials 



This standardization ensures every asset performs at its potential, regardless of location.